A few weeks ago, I was sent an email by a student at the University of Melbourne, asking me to participate in a survey on the University’s response to complaints against the University.
The University had recently been embroiled in controversy after the release of a survey, which revealed students were frustrated with the lack of transparency and accountability on the part of the university.
When the survey was first released, I did not know what the survey’s parameters were and I was not given a chance to comment.
I had never seen anything like it.
In the last few months, the University has faced numerous high-profile complaints from students and staff.
One of the main complaints students have about the University is the lack (or unwillingness) of accountability in the process of resolving complaints.
Many students have told me that they are still not receiving answers from the University on the status of their complaints, despite the University releasing a response to the survey within days of its release.
A survey like this can be used to create a real-time, accurate and timely assessment of the University and its response to these concerns.
To that end, I am writing to ask for your assistance in creating an assessment of how the University responds to complaints.
I am also asking that you provide me with the following information: • the name of the complaint, the name and email address of the complainant and, if available, the date and time of the incident • a description of the conduct or the nature of the alleged offence • the number of complaints made against the university (or any other institution) • the type of complaints and the number (if any) of complaints received by the university, and • the status, if any, of the investigation and resolution • a brief description of any corrective action taken and a copy of any written complaint.
Please respond to the above by September 30, 2018.
Thank you for your help.
If you have any further questions, please contact me directly at [email protected]
Terms and conditions apply.